Nigeria Customer Service Awards announces date for 2018 CEM conference

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The Nigeria Customer Service Awards Limited have announced the date and venue for the 6th edition of the 2018 Customer Experience Management conference.

The Nigeria customer experience management conference is the largest prestigious annual conference that brings together professionals, customer service experts¸ executives and managers of companies to discuss global best practice in Customer Relationship management and celebrates service excellence in Nigeria.

The theme of this year’s event is “unleashing the digital experience” and will hold on the 3rd and 4th of October 2018 at the Lagos Chambers of Commerce, 10 Nurudeen Olowopopo street and Industries (LCCI) Ikeja.

This was disclosed by the coordinator of the event, Dr. Aliyu O.Ilias, who explained that the conference always gets participants from all the sectors in Nigeria, with opportunities for sponsorship, partnership, and exhibition

According to him, the 2014 edition was sponsored by Heritage Bank, DHL and Konga 2015 by BOI and AFP Furniture for 2016 and 2017 was sponsored by DHL.

Ilias said this year’s event promises to be engaging, expository on the current customer relationship management software and educative to customer experience enthusiast. The conference is for all the sectors. It will feature workshops/ pieces of training, master class, presentations, exhibitions, and awards.

According to Ilias, the 2018 theme is ‘Unleashing the digital experience for customers,’ which is apt with the fast-rising digit growth in the world.

He said that all the companies that attended the past editions have confirmed the impact on their process, staff attitude and customer experience advancement for their customer as it reflects on their profit base.

Meanwhile, Aliyu Ilias and other experts have launched what is described as Customer Experience Management, CEM Bundle 1.0.

According to Ilias, over the years, customer experience management service has become a secret to profit-making in businesses as well as a tool for business sustainability.

He said following several complaints by consumers and further research through mystery shopping of organisations/companies and providers of goods and services, customer experience management experts conveyed by Dr Aliyu Ilias, came together to present the required system and activities to put in place in order to achieve excellent customer experience delivery called “The Customer Experience Management Bundle” CEM Bundle 1.0.

He disclosed that in the bundle, several experts focused on different thematic areas of delivering excellent customer experience. It featured experts like Dr Aliyu Ilias who talked about customer intuition and social listening, Chiamaka Ugo-Obidike who analysed how companies can map the customer’s journey effectively.

Among other customer experience, experts who gave out outstanding secrets of delivering a better customer experience service are Nnenna Ijeoma Okeke, Dr Victor Oshadare, Kelechi Okeke, Geraldine Umeche and Samuel Owoseni.

According to Dr Aliyu Ilias, the CEM Bundle 1.0 is the best ever compilation of customer experience by customer service experts and practitioners in Nigeria and Africa at large.

According to him, organisations that want to stay functional and operational whilst making profits and for those intending to start a company, the CEM Bundle 1.0 is a must-have. The CEM Bundle 1.0 is available online and in hardcopy.

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